Frequently Asked Questions

How long do I have to make a return?
Eligible items may be returned within 21 days of the fulfillment date. Items must meet all return eligibility requirements to qualify for a refund, exchange, or store credit.

What condition do my items need to be in?
Items must be unworn, unwashed, unaltered, and unused, with all original tags and packaging. Items must also be free of stains, makeup, deodorant, odors, perfume, pet hair, or other signs of wear. Items that do not meet these requirements may be ineligible for a refund or subject to a 20% deduction.

What items are final sale?
Items marked Final Sale, as well as jewelry, bodysuits, and intimate apparel, cannot be returned or exchanged.

Is there a return shipping fee?
Yes. An $8.99 return shipping fee is deducted from domestic refunds when using our return shipping label. The fee is waived when you choose store credit, return your items to a Böhme store, or use Happy Returns when eligible.

Can I exchange an item?
Yes! Eligible domestic orders can be exchanged using either an Instant Exchange or Standard Exchange. If the requested exchange item is no longer available, your return will automatically be refunded instead.

How does an Instant Exchange work?
Your new item is ordered as soon as you submit the exchange. A $1 hold is placed on your credit card. Your original item must be received within 14 days, or the full value of the exchange will be charged to your card.

How long will my refund take?
Refunds and store credits are processed within 15 business days after we receive your return. Once processed, refunds may take additional time to appear in your account depending on your bank or payment method.

How will I receive my refund?
Refunds are issued back to the original payment method. If your order was paid using both a Böhme Gift Card and a credit/debit card, the amount originally paid with the gift card will be refunded to the gift card, and the remaining eligible refund will go back to the card. We are unable to change how the refund is distributed between payment methods.

Can I choose store credit instead of a refund?
Yes. Store credit is issued as a Böhme Gift Card that can be used toward a future purchase. When you choose store credit, the $8.99 return shipping fee is waived, and bonus store credit may be offered.

Can I return an online purchase to a Böhme store?
Yes. Eligible online purchases may be returned to a Böhme store, and the return shipping fee is waived for in-store returns.

Can I return shoes?
Yes, as long as they are eligible for return and unworn, unscuffed, and returned in their original packaging. Please try shoes on indoors on carpet. Do not place shipping labels or tape directly on the shoebox. Shoes or packaging returned in unsellable condition may be ineligible for a refund or subject to a 20% deduction.

What if my item arrives damaged or defective?
Please submit a return request within 48 hours of receiving your order and include a photo showing the damage or defect. Requests submitted after 48 hours may no longer qualify for a replacement or return. Damage caused by improper care, handling, or incorrect sizing is not considered a defect.

Can I return an international order?
Yes. International returns must be requested within 21 days of delivery. Customers are responsible for return shipping, and prepaid return labels are not provided. International orders are eligible for refunds only, not exchanges, and original taxes and duties are nonrefundable.

Can I return an order placed through Facebook or Instagram?
Yes, but the return must be requested through the app where the order was placed, rather than through the Böhme return portal. These returns may still be dropped off at a Böhme store.

What happens if my return package is lost?
Böhme is not responsible for lost or damaged return packages. Please keep your USPS receipt or proof of shipment until your return has been processed. If a return is lost and you can provide a USPS receipt, Böhme may issue store credit for the return amount. Without proof of shipment, a refund cannot be issued.

What happens if I accidentally include a non-Böhme item in my return? 

Böhme is not responsible for merchandise purchased from other retailers that is mistakenly sent to us. We cannot guarantee that these items will be identified, stored, or returned and they may be donated or disposed of. If the item is located and you would like it returned, you are responsible for all shipping and handling costs. Böhme is not responsible for any loss or damage to non-Böhme merchandise, including during return shipment.

How do Bohme Rewards work?
Bohme Rewards are earned through qualifying purchases and promotions. Once issued to your account, Rewards can be redeemed toward future eligible purchases.

How long are my Rewards valid?
All Bohme Rewards are valid for one (1) year from the date they are issued.
Rewards must be redeemed before their expiration date. Once they expire, they are permanently removed from your account.

Will I be notified before my Rewards expire?
Yes! We send an email reminder before your Rewards are scheduled to expire so you'll have an opportunity to use them before they expire. We recommend keeping your email address up to date and checking your Rewards balance
regularly. While we do our best to send reminders, Rewards must be redeemed before the expiration date. Once they expire, they can no longer be accessed.

What happens if my Rewards expire?
Once Rewards expire, they are permanently removed from your account.
Unfortunately, expired Rewards cannot be reactivated, reissued, renewed, extended, or otherwise restored for any reason.

Can expired Rewards be reinstated?
No. Once Rewards have expired, they are no longer valid and cannot be recovered.

What happens if I return an order that was purchased using Rewards?
Rewards are applied as a discount on your purchase—they are not considered a form of payment.
If you return an order, the value of any Rewards used on that purchase is not refunded or credited back to your Bohme Rewards account. Any eligible refund will only include the amount actually paid after the Rewards discount was applied, in accordance with our Return Policy.

Will my Rewards be returned if my order is canceled?
Yes. If your order is canceled before it ships, any Rewards used on that order are automatically returned to your Bohme Rewards account.
This is the only circumstance in which redeemed Rewards are restored.

Can Rewards be refunded as cash, back to my card, or as a gift card?
No. Bohme Rewards have no cash value and cannot be:
● Refunded to your original payment method
● Redeemed for cash
● Converted into a gift card
● Transferred to another account
Once Rewards have been successfully redeemed on a completed order, they are considered used and cannot be refunded or returned.

How can I make sure I don't lose my Rewards?
The best way to avoid losing your Rewards is to redeem them before they expire.
You can view your available Rewards by logging into your Bohme account, and we'll also send an email reminder before your Rewards expire. Since expired Rewards cannot be restored, we encourage customers to use them as soon as possible rather than waiting until the last day.

How do I redeem my Rewards?
If you have available Rewards in your account, you can redeem them during checkout.
On the checkout page, click on the Discount Code section. A dropdown menu will appear showing any available Rewards in your account. Simply select the Reward you'd like to use, and
it will automatically apply to your order.
If you don't see any available Rewards, it may mean:
● You don't currently have any Rewards available.
● Your Rewards have already been used.
● Your Rewards have expired.

Can I use Rewards with a promotional discount or sale?
Rewards can be used on most orders, but some promotions or offers may not be eligible to combine with Rewards. If a promotion cannot be combined with Rewards, this will be reflected
during checkout.

Can I use more than one Reward on the same order?
If you have multiple available Rewards, eligible Rewards may be combined during checkout
when permitted by the system.

Can someone else use my Rewards?
No. Rewards are tied to your Bohme account and are non-transferable.

I forgot to use my Rewards on my order. Can they be applied afterward?
Unfortunately, no. Once an order has been placed, Rewards cannot be added retroactively.
Please be sure to redeem your available Rewards during checkout before submitting your order.

Why don't I see my Rewards at checkout?
If your Rewards aren't appearing, here are a few things to check:
● Make sure you're logged into the same Bohme account where your Rewards were earned.
● Verify that your Rewards haven't expired.
● Confirm that your order qualifies for Rewards redemption.
● Check that you have available Rewards to redeem.
If everything looks correct and you're still having trouble, our Customer Service team is happy to help.

Can I earn Rewards on every purchase?
Yes! every $1 spent = 1 rewards point.

If you have additional questions about your Bohme Rewards, our Customer Service team is always happy to help!

How do I use my e-gift card?
Each e-gift card has a unique code. Simply type that code into the gift card box during check out and hit “apply.” Our new gift cards are valid in stores and online.

How will my refund be processed if I paid with both a gift card and a credit card?

If your purchase was paid for using both a Böhme Gift Card and a credit card, your refund will be returned to the original payment methods. The full amount originally paid with the gift card will be refunded back to that gift card, and any remaining refund amount will be returned to the credit card used for the purchase.

We are unable to change or adjust how the refund is split between payment methods.

The item I want is sold out. Will you be getting the item back in stock?
Due to how fast our merchandise sells, we cannot always guarantee the item will be back in stock. Sometimes our factories run out of the fabric and we are unable to re-order. The best way to know if the item you want comes back in stock is to use the “Get Notified When We Restock” option on the item page. You will get an email if and when the item is restocked.

How can I get my confirmation email if I accidentally deleted it or I never
received one?
Please send an email to webteam@bohme.mom and request the confirmation email. Please include your order number in the body of the email.

What if my order is lost or stolen?
Böhme is not responsible for lost, stolen, or damaged packages. To help you with these issues, Böhme offers Green Package Protection which covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout.

When will my order ship?
Orders will be processed and shipped within 2-5 business days. You will receive a confirmation email with updated tracking information once completed. You will receive tracking number from us in your confirmation email.

How long will it take to receive my order?
Please allow 5 to 10 business days after processing for your package to be delivered. Unfortunately, we are not able to influence the shipping speed once the package leaves our facility.

What is my order number?
You can find your order number in the confirmation email. If you don't have your confirmation email you can request it by emailing webteam@bohme.mom. Please include your full name and email address you used to place the order in the body of the email.

• We’re unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated.
• If you have purchased items that are now on final sale, we will gladly offer you a one-time price adjustment if you contact us within 3 days of the original date of purchase.
•  Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items. If Shop Now credit is used, no current discount code or promotion can be used due to platform limitations.

What is Package Protection + Sustainability?
Böhme has partnered with Corso, who is leading the way to make online shipments carbon neutral and protecting packages in transit. When added to your order, this service protects your order against loss, theft, or any damage during transit.

Your purchase also includes a donation to help offset the carbon emissions associated with your order. All donations are contributed to Cool Effect, a non-profit who’s projects are scientifically verified and proven to help offset emissions. Click HERE for more information about the sustainability efforts.

How do I file a claim for my lost, stolen, or damaged package?
Simply file a claim at reorder.corso.com and a Claims Concierge will quickly reach out to you to help get your issue taken care of.