Returns & Exchanges

We will gladly accept select unwashed, unworn, and unused merchandise within 21 days of fulfillment date for an exchange or refund to the original method of payment or store credit. All original tags must be attached. Shipping charges and Shipping Protection are not refundable. Clearance items, all jewelry and accessories, bodysuits and intimates are FINAL SALE and are not eligible for exchange or return. If you have any questions about our return policy, please contact us at webteam@bohme.mom.  

Return options:

Easy, sustainable returns available with printerless USPS QR codes or printable return labels. Printerless QR codes are also available for select orders through Happy Returns.

Return processing time: 

All refunds and store credits are processed within 15 business days of our team receiving your items. Exchanges will process once your items are in transit with the carrier.

Return eligibility:

Items must be unworn, unwashed, unaltered, and returned with original tags and packaging. Items showing signs of wear, stains, odors, hair, or damage are not eligible for return. Final Sale items, jewelry, bodysuits, and intimate apparel cannot be returned or exchanged. Items that do not meet these requirements may be ineligible for a refund or subject to a deduction from the refund amount.

• We provide two exchange options: Instant Exchange or Standard Exchange
• Instant Exchange: Your exchange will be ordered once submitted. A $1.00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not received within 14 days, the full amount of the exchange will be charged to the card.
• Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier.
• All exchanges are shipped with standard shipping.
• You will receive an email with your new order number.
• We are unable to cancel exchange orders due to our extremely efficient processing times.
• Any exchanges requested that we do not have in stock will automatically be issued as a refund.
• Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.

Store credit is issued via Böhme Gift Card that can be used to make a future purchase. We offer bonus store credit when the gift card option is selected.

• A $8.99 return shipping fee will be deducted from your refund for all domestic returns. If you select store credit, the return shipping fee is waived.
• If returned to a store location, the return shipping fee will be waived. Find a store near you here.
• If returned via Happy Returns, the return shipping fee will be waived. NOTE: Not all orders are eligible for Happy Returns.
• Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.
• All refunds will be processed back to the original payment method used to place the order. If your purchase was paid using both a Böhme Gift Card and a credit/debit card, the full amount originally paid with the Gift Card will be refunded back to the Gift Card first. Any remaining eligible refund amount will be returned to the original credit/debit card. We are unable to change how the refund is divided between payment methods.

All returned merchandise must be in its original, sellable condition. Please review the following requirements before sending your return:

• Items must be unworn, unwashed, unaltered, and include all original tags and packaging.
• Items showing signs of wear or use, including makeup or deodorant stains, perfume or other odors, hair, pet hair, stains, or other signs of wear, are not eligible for return and will not be refunded.
• Final Sale items cannot be returned or exchanged. This includes items marked “Final Sale,” jewelry, bodysuits, and intimate apparel.
• Shoes must be unworn and free of scuffs or marks and returned in their original shoebox. Please try shoes on indoors on a clean, carpeted surface.
• Shoeboxes must be placed inside appropriate shipping packaging. Do not place shipping labels or tape directly on the shoebox. Damaged shoeboxes or items returned without their original tags or packaging may be subject to a 20% fee.
• If an item is returned in a condition that makes it ineligible for return, no refund will be issued. We will contact you and can ship the item back to you for a $7.99 shipping fee. If you choose not to have the item returned, it will be held by Böhme and no refund will be provided.
• Please include only the items approved on your return request in your package. Do not combine multiple return requests into one package, as this may delay processing.
• Böhme is not responsible for return packages that are lost or damaged in transit. If a package is lost and you provide a USPS receipt as proof of shipment, we will issue store credit for the eligible return amount. Without proof of shipment, we are unable to provide a refund or store credit.

• When using Shop Pay, you have the option to return one or all of your items for a refund. NOTE: The refund amount will be canceled from the final installment of your Shop Pay Payment Plan, less $8.99 for the use of our return label.
• Please note that Shop Pay adjusts your final payment first and works back to your most recent payment when applying the refund.
• If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

We accept returns of items purchased on bohme.mom if they are requested within 21 days of the date your order was delivered. 

Customer is responsible for paying the shipping cost back to Bohme. We do not provide pre-paid shipping labels.

For an exchange, please return your order and place a new order. International orders are only eligible for returns for a refund. 

Taxes and duties as calculated on the original order will not be refunded. 

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 15 business days. If your return is accepted, your refund will be processed and applied to the original method of payment. Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations. 

For more details please contact our customer service team at webteam@bohme.mom

Return requests for orders placed through third party apps including TikTok Shop, Facebook and Instagram shop have to be requested through the app. They cannot be requested through our return portal. These returns can't be dropped off to our store locations.

If you accidentally receive a defective item, please submit your return request within 48 hours. If the return request is not submitted within 48 hours of receiving the item, it will no longer qualify for replacement or return. Please ensure you include a photo of the damage/defect with your request or your request may be denied.

We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.

The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Please carefully review the contents of your return package before sending it to Böhme.

Böhme is not responsible for items purchased from other retailers or any other non-Böhme merchandise that is mistakenly included in a return. We cannot guarantee that these items will be identified, stored, or returned to the sender.

If a non-Böhme item is located and the customer requests to have it returned, the customer is responsible for any and all shipping and handling expenses associated with returning the item. Böhme is not responsible for any loss or damage that may occur during return shipment.

Non-Böhme items received at our facility may be donated or otherwise disposed of and are not eligible for reimbursement, replacement, or compensation. Böhme is not responsible for the loss, damage, or value of any non-Böhme merchandise mistakenly sent to us.

By submitting a return, customers are responsible for ensuring that only merchandise purchased from Böhme is included in the return package.